Handling Fragile Products with Deliverzen
To ensure the safe delivery of your fragile products, it’s crucial to communicate with your customer representative. If you have any fragile items in your inventory, please make sure to inform them. This proactive step will help us take the necessary precautions to protect your products during shipping and prevent any potential damage.
What Happens When an Order Contains a Fragile Product?
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Packaging:
- Orders with fragile items will always be packed in a box—either a Deliverzen standard box or your custom box.
- Bubble mailers, poly mailers, book folds, and poster tubes will NOT be used for fragile items.
-
Protection:
- Extra packing material (brown paper filler) will be added to prevent movement inside the box.
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- Deliverzen's Operations team will receive an alert to ensure careful handling.
- Glass products receive an additional layer of Geami protective wrap. (as seen below).
- When you place an order with fragile items, our Operations team will receive an alert to ensure they handle these packages with special care.
Fragile Packaging Fee
If you started shipping with Deliverzen on or after March 1, 2023, a fragile packaging fee applies per unit. This fee covers the extra labor and materials needed to safely pack fragile items.
- The fee is charged per unit for every item marked as "This item is fragile" in the Deliverzen dashboard.
See pricing details below.
|
Packaging Type |
Fee per unit (marked as This item is fragile on the product’s details page) |
|
Bubble Wrap |
$0.80 |
|
Geani Paper |
$0.75 |
Please note: These are the two options we currently offer. If you have a preferred packaging type, please let us know, and we’ll do our best to accommodate your request.