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How do we handle receiving?

These receiving guidelines are in place so our warehouse teams can process your products quickly and start shipping for you.

Hello there! 

We want to make sure that we are able to keep all of your inventory accurate and get your orders shipping as fast as possible! In order to do this, we need your help following these guidelines and steps below.

 

Step 1. Make sure your suppliers or you are sending us the inventory how we need to receive it. You’ll see the guidelines for receiving below on this article. Please share this with your suppliers if needed! This ensures accuracy and speed for receiving. It will also mitigate any extra costs on receiving for us to fix any discrepancies or errors.


Step 2. Fill out the Receipt Order within our system.


Step 3. You or your Supplier need to schedule at least 24hrs prior to delivery when the delivery will arrive to us. This allows for us to plan the best in order to receive your products correctly and timely.

 

Receiving Guidelines:

**Any shipment that arrives outside of these guidelines will incur a Special Request Hourly Rate and any supply costs involved to fix the shipment.**


  • Schedule an appointment by sending an email to our receiving team receiving@deliverzen.com . All appointment scheduling Request must be sent at least 24 hours prior to the shipment arriving out a Deliverzen warehouse.
  • The Shipment info below is required upon appointment request (24 hrs prior to delivery):
    • PO/ASN/shipment. Please make sure the PO/ASN/Shipment matches the Receipt Order Number # in ShipHero.
    • Lot # if available. Products with expired Lot # on the shipment will be put on hold until next steps are clearly communicated between the customer and our receiving team before we receive the products.
    • Your company name.
    • Is the inventory coming in on Pallets or Cartons?
    • Number of pallets, cartons, units, etc.
    • We do not accept mixed Cartons. We do accept mixed pallets but there will be additional charges for sorting cartons when we receive the items in.
    • Each SKU must be separate in its packing. No mixed SKU cartons. (Ex. Different sizes of the same product must be in individual boxes)
    • If utilizing inner cartons, they too must be clearly labeled with the SKU and quantity on the outside.
    • Seal # if available 
    • MSDS Sheets must be provided 1 week ahead of the inventory arriving at the warehouse.
  • Our Receiving Operating Hours are: 8:00am-3:00pm CST
  • 2-hour delivery window
  • We do not accept drops.

Notice: We do our best to accommodate inbound deliveries. That being said, sometimes accidents happen and a delivery will miss the scheduled time or be late. If a delivery is missed or arrives late, we may have to deny the delivery. In this case, please reschedule the inbound for another time.

 

Load and Pallet Requirements


  • 48L”x 40W”x 55H” Pallet Max
    • Safety and Racking Requirements
  • Grade A Wood Pallets
    • Grade B Requires Restacking
  • No Plastic Pallets
    • Racking compliance Requirements
  • Mixed Pallet and Carton labels clearly defined
  • Labels facing out
  • Minimal pallet overhang allowed
  • Packing List Requirements
    • PO, QTY, SKUs and LOT details MUST be provided for accuracy
    • If multiple POs, there needs to be separate packing lists for each PO.
    • If there are multiple trucks or containers, each truck or container must also have its own packing list.
  • Overweight pallets need dunnage at base level
  • Pallet wrapped at least 3 times to the pallet and covering all 5 sides
  • Hazmat requirements
    • Placarding
    • MSDS Sheets must be provided 1 week ahead of the inventory arriving at the warehouse.
  • New SKUs require item master updated at least 1 week before arrival.
  • Boxes need structural integrity
  • See the example pic below.



 

Case label Information

 

  • Outer carton MUST have reference number (Your company name, UPC, SKU, quantity within the carton, Item with scannable barcode)
  • Case/UPC Barcode expectations
    • Type: Most GS1 barcode formats accepted
    • Preferred: UPC-A, UPC-E, ITF 2 of %, Code 39, Code 128, GTIN, GS1-128
    • Color and background Black on white, scanning issues may occur otherwise
    • Separated barcode components:
    • UPC, SKU, Quantity, and LOT/Expiration date (where applicable are separate barcodes and human readable
    • See the Example below: